Chapter 20 – PoPP – Putting the Custom back into Customer Service

We are not all the same.  That  is stating the obvious.

When organizations are delivering products, services, education, why do most  take more of a cookie cutter approach rather than delivering specific value for the individual they are delivering to?

A custom touch to the delivery will  provide a positive customer experience.  If a customer feels they have been listened to  and understood, they will develop into a happier customer who can become a stellar ambassador. A customer who received what they are looking for,  will  let their friends know about it.  Those who do not receive a positive experience will spread the word to the world.

Sometimes the delivery organization/ person may not be able to totally match what they can provide with the customer wants.  It is still important to provide the value that can be added at that time and make sure the customer knows that the shortfall has been noted (and DO make note and pass it on to the appropriate resource).  Communicate honestly with the client on what can and cannot deliver.

The best organizations take these delivery shortfalls seriously.They ensure there is a mechanism to capture these ideas which can be gold mines for future improvements and innovations.  Even better, they get back to the requesting customer(s) when there is a solution in place to deliver the requested value.

Whether your customer is internal to your organization, external, a peer, vendor,  executive or other stakeholder … Add the “Custom” back into Customer Service and gain loyal, life time relationships with your customers and clients.


Thoughts by Joanne

Forgetful Thoughts:

I thought a thought but now forgot
I bought a thought by now it’s not

Thinking Thought:  Everything I think about , I have a thought about….

Bubbly Thoughts

Effervescent playful pops
Like bubbles
Playful thoughts
Meaningless and nothing like all around
Until you hear that bubbling sound
And see the rainbow on the arc
And enjoy in joy the dream that starts

Silly bubbles silly thoughts


Chilling Thoughts

A snowy day
hide away
Thoughts to sate your inner way


Catty Thoughts

Watch the cat watch you watch the cat watch you
Hypnotic. Meditative
They are in tune with more than you know
Let the purring sooth you sooth them sooth you


Doggy Thoughts

They will love you no matter what.   Trust is earned
Make the what loving joyful secure and the trust will bloom


Relationship Thoughts

Let your relationships grow and mature, you grow and mature
Everyone grows and matures
See people and enjoy people as they are in the here and now. Stop seeing yourself them as you were in the past   As we change. Relationships change

Lonely Thoughts

You can only be lonely if you do not enjoy your own company
Learn to love yourself


Happy Thoughts

If you think you are happy you are
If you are happy it opens the door to peace and contentment
The path to happiness is to be grateful for your life experience. Every lesson is a blessing to where you are now.
Think and thank your way to happiness


Swim Thoughts

Think or swim
You can bog yourself down in thinking or you can swim in thoughtfulness

Rainy Day Thoughts

A good day for a duck

A good day for me to duck

Back into the down filled feathers of my pillow

A good reason for a lazy day.


Sometime my inspirations astound me.  I am going to attempt to collect what I call my Joannisms, in this blog.  Come back often to see what my brain has brought back to land 🙂

July 2015-

Forest or the trees?  You need both. One gives the vision and form;  One gives the individual resources to execute the form and vision .  Joannism

Chicken or the egg?  Which came first does not really matter.  You just need to know when to use what for what 🙂  Joannism

Stay true to yourSelf!  You know who you are, what makes you happy and what motivates you at any one time!!  Joannism

It is one thing to want something in your life and another to manifest it. Be clear in your thinking on what you need, want, desire to show up in the here and now.  Joannism

Bright colours can help your spirit overcome a dreary day! Jewellery can have a soul impacting effect!! Joannism

Things do not go any faster when you are impatient. Impatience does lead to stress and increased errors in judgement. Joannism

Acting and moving forward is better than remembering and not.  Joannism

The grass is always greener on the other side of the fence…  that is because they pull the weeds, fertilize and water.  If you do that for your own grass,  it too will be green and lush.  Make sure you do the same for yourSelf!  Joanneism

Twitter version: The grass is always greener on the other side of the fence because they look after it.  Make sure you do the same for yourSelf!  Joanneism

Advice: Enjoy what is around you. Take time to breath, stretch, observe, meditate, read, be creative, nurture yourSelf and others. Joanneism

Celebrate! Who you were, who you are and who you are yet to be!  Joannism

What did pre-historic man think? “Hey let’s make this easier”and developed the wheel.  Be creative and look for ways to be inventive & improve your world!!  Let your human nature out to exercise. Joanneism

Twitter: Be creative and look for ways to be inventive & improve your world!!  Let your human nature out to exercise. Joanneism

June 2015

Take quiet time to  hear and to act upon Universal messages that are flowing to you always.  Ask and receive. Joannism

We are the centres of our own universe.  We just need to practice empathy where and as we intersect with other universes. Listen carefully in the silence and be guided!  Joannism

One size fits all? Just like a learning style,  work styles are unique.  What is suitable and productive for one,  may not be for another.  Joannism

Mind over matter-  if you don’t mind, it does not matter.  Joannism

Put custom into customer service.  Joannism

Why does the light bulb go on i.e. “eureka moments” more often in the middle of the night?  Joannism

May 2015

Forgetting faster than learning, I wonder if it’s a sign of being over the hill or going over the hill  while tobogganing?  Joannism

I have an excellent memory although it may not recall exactly when I want it to.  Joannism (revised,  I have been using this for many years)


April 2015

See PoPP(Peril of the Purple Panties) series

March 2015

We are doing an awful lot on the fly… hope all of the eggs we are juggling stay in the air or else egg on the face it will be!


Nov 2014

We are being paid for our brains, not our beauty, else we could just sit here and look pretty Joannism